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European Union. Education in North America. He is technically efficient because, he had the ability to prepare a budget, lay out a production schedule i. He definitely had to have Interpersonal Skill in order to work effectively as a team member.
He stated the best approach for managing this type of business was the behavioral approach because you had to understand the psychological makeup of many different types of people, you have to manage all different type of people within your staff and the public. He feels that cultural diversity in this type of business is a must because you have to respect each and every person that may come into your establishment. Cultural diversity is very important when it comes to hiring people who may have to be off from work on a special day because of religious reasons that is not normally celebrated by all.
He gives an example of the time when he literally stumble over two guest of the restaurant who were conducting evening prayer in an isolated corner of the restaurant. They were praying on rugs. As soon as he saw the prayer rugs he realize that they were conducted evening prayer.
An additional example is when an employee would be fasting from dawn to dusk during Ramadan. This is the time when Muslims fast and could become weak or disoriented late in the afternoon. The manager who I interviewed experiences this with his employee. When he began working, computers where not in use very much, so all the books, i. Within a couple of years or so it became apparent that investing in a computer system was the way to go.
The major justification for installation of a computer system was the bookkeeping and inventory, that alone save thousands of dollars in purchasing supply and being able to account for every penny that went out. They were able to get better deals when ordering supplies, because they could use the Internet to shop for better prices. As time went on it also became apparent that the use of the computer made customers service faster and efficient.
He feels that business ethics is very important to the business and the staff and customers. Ethical problems: stealing food from the restaurant and not charging guests for certain items. The computer system in place demands that food be ordered through the computer before the kitchen prepares it. Management has to deal judiciously and fairly with all situations of this nature. Leadership by example is important here so those employees see that management is the example to follow. I ask him what was his meaning of quality and dealing with attitudes and people.
He stated that the quality of service offered in the restaurant and dealing effectively with troublesome guests of the restaurant. When dealing with angry guests it is necessary to think "on your feet" and be a diplomat while solving problems quickly under pressure. On the lighter side, quality control in the restaurant is a "perk" in many ways because you get to sample good food. The best way is to sample items at random. But, the major concern with quality control of food it the obvious and potential weight gain.
Strategies are vital in this business in many aspects, including making schedules for all the employees to ensure that there is sufficient staff during peak business periods. Food buyers must be supervised to maintain proper quantities of food to prepare for menu items.
Management rules are of vital importance because they must be strategically designed, put into place, and enforced with diplomacy. Managing ineffective performers is a delicate encounter. The restaurant was not a Union house- a restaurant where the Union is involved- but diplomacy and skill are involved when redirecting an employee's misdirected efforts so that they become a better employee, while ensuring their employ.
Firing a person can have serious side effects at the former employee while executing a firing of an employee is never an enjoyable experience.
This managerial experience can "stick with you" for some time. I still vividly recall the circumstances of termination Bill's employment in the restaurant.
He stated that the restaurant business is a very stressful environment. It is fast-paced, intense, demanding, and extremely competitive. The cool head of the manager is a key because it can trigger a chain reaction of the staff that can easily be conveyed to the guests in the restaurant. Leadership, motivation, communication, and teamwork play key rolls in managing this business.
The leadership must be the competent prime example for expertise in all areas of the restaurant, which is just one important element necessary for motivating the staff. This motivation helps create the necessary teamwork that is the lifeline of successful restaurant work. The staff must flow together like a well-orchestrated ballet on the floor and back in the kitchen while perfecting communication skills among the staff and with the guests of the restaurant.
Hotel Financial statements displays hotels operating results. Buijtendijk et al. Raymond Yeh and Ms. He stated the best approach for managing this type of business was the behavioral approach because you had to understand the psychological makeup of many different types of people, you have to manage all different type of people within your staff and the public. Before writing, it would be helpful to narrow down what ideas, relevant to event management, can be assessed. If business brings you to Lusaka, Neelkanth Sarovar Premiere is one of the best
The communication model expressed by the management must continually be examined and perfected to ensure that the performance of the restaurant as an entity is fully enhanced. A major barrier to communication in the restaurant business is stress, a factor that lends to its success as well.